Many families facing the challenges of aging or chronic illness feel lost navigating the complex healthcare and senior living systems. Our Advocacy & Navigation service provides personalized guidance and support throughout the entire care journey. We act as a dedicated advocate, attending medical appointments with clients and families to ensure questions are answered, concerns are addressed, and informed decisions are made. We assist with understanding medical terminology, reviewing treatment plans, and coordinating care between multiple providers. Beyond medical advocacy, we help families navigate the process of identifying and securing appropriate senior living options, understanding contracts, and ensuring a smooth transition. This service is designed to empower families, reduce stress, and ensure their loved ones receive the best possible care, tailored to their individual needs and preferences. We provide a single point of contact, simplifying the process and offering peace of mind during challenging times.
Essential Guidance
This foundational level is designed for families just beginning to navigate the complexities of healthcare. We start with a thorough initial consultation to assess needs and establish clear goals. Clients gain access to our curated resource directory, connecting them with vetted local providers and essential services. Ongoing support is provided through a monthly check-in call, allowing us to address questions and offer guidance. We also offer basic review of up to two important documents, such as insurance statements or medical bills, to help ensure clarity and understanding. This package is perfect for those seeking initial direction and access to reliable resources.
Proactive Support
For families actively managing ongoing care, our Proactive Support level offers a more in-depth partnership. This includes all the benefits of Essential Guidance, plus dedicated appointment companionship for up to two hours each month. We’ll attend medical appointments with you, taking notes, asking clarifying questions, and providing emotional support. We also facilitate quarterly medication reconciliation with your healthcare provider, ensuring accuracy and effectiveness. Beyond this, we offer assistance with organizing and maintaining important medical records, and provide unlimited phone and email support for ongoing questions and concerns. This level is ideal for those seeking hands-on assistance and proactive management of their healthcare journey.
Comprehensive Advocacy
Our most comprehensive level of care is designed for families facing complex healthcare challenges. It includes all the benefits of the previous levels, plus a dedicated Care Coordinator who serves as your single point of contact. We collaborate with healthcare providers to develop and implement a personalized care plan, and actively advocate on your behalf with both providers and insurance companies. We facilitate regular care team meetings to ensure everyone is on the same page, and provide crisis intervention support when urgent situations arise. This level is perfect for families who need a trusted advocate to navigate the most challenging healthcare situations and ensure the best possible care.