As Certified Nurse Care Managers

We help caregivers and their loved ones navigate a complex health system.

From being overwhelmed to feeling confident — expert guidance that brings peace of mind and ensures higher-quality care.

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We help caregivers find clarity, confidence, and peace of mind.

Caring for an aging or medically complex loved one can be overwhelming. Between doctor’s visits, insurance hurdles, and tough decisions, you may be left exhausted and uncertain.

At Wayfinder Care Management, we help caregivers and their loved ones navigate the healthcare system, coordinate complex care, and find resources that fit your needs.

This could include Comprehensive Assessment & Goal Mapping, Certified Nurse Care Coordination, Aging in Place Support and much more. With expert guidance and compassionate care planning, we ensure families spend less time managing stress and more time cherishing moments with their loved ones.

Certified Care Management Services

  • Comprehensive whole-person care
  • Person-centered decisions
  • Least intrusive, more supportive
  • Strength-based approach
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Foundations Package

For families who want expert eyes on the big picture and a clear path forward.

Includes:

  • Comprehensive assessment and consultation
  • Personalized care plan tailored to your loved one’s needs
  • One facilitated family conference
  • Resource navigation and referrals (home care, DME, insurance support)
  • One medication review
  • One follow-up check-in (phone or video)

Best for: New caregivers, early-stage planning, or reassessing care needs.

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aging couple at home with adult daughter

Navigator Package

Ongoing support for families managing complex or evolving needs.

Includes everything in the Foundations Package, plus:

  • Monthly care coordination (with direct communication to care team)
  • Medical appointment accompaniment (1 visit/month with summaries)
  • Ongoing medication reconciliation and updates
  • Care transitions and placement guidance, as needed
  • 24/7 access for urgent support via text/email
  • Quarterly family conferences

Best for: Caregivers juggling multiple providers, chronic conditions, or new transitions.

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Comprehensive Care+ Package

Our most robust, hands-on support for medically or behaviorally complex situations.

Includes everything in the Navigator Package, plus:

  • Weekly check-ins and plan updates
  • Unlimited medical appointment accompaniment (in-person or virtual)
  • Full insurance navigation, prior authorization, and appeals support
  • Crisis intervention and decision coaching
  • PRI (Patient Review Instrument) for long-term care placement
  • Monthly family conferences
  • Priority scheduling and response

Best for: High-acuity cases, caregiver burnout, or major life transitions.

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aging woman at home with hands relaxed on her cane

Add-Ons & Custom Support:

Includes:

  • One-time family conference or mediation
  • Facility staff training or consulting
  • Caregiver workshops (virtual or in-person)
  • PRI-only evaluation for long-term care eligibility
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GOT SOME QUESTIONS?

We provide holistic care coordination and support for older adults who wish to maintain a high standard of care whether living at home or in a care facility. From navigating medical needs to organizing household tasks and providing caregiver guidance, our goal is to create a safe, supportive environment for your loved one—and peace of mind for you.

Families who are caring for an aging parent, spouse, or loved one. Whether you live nearby or far away, our services are designed to support both the caregiver and the individual receiving care, making the journey less overwhelming and more manageable.

We act as a trusted partner—helping families organize, plan, and coordinate the many moving pieces of care. From medical appointments to medication management to emotional support, we make sure nothing gets overlooked and everyone feels supported.

Wayfinder Care Management charges on an hourly basis, so you only pay for the support you actually need. Whether it’s a one-time consultation, ongoing check-ins, or comprehensive care coordination, our services are flexible and tailored to your family’s evolving needs. We know that care situations can change, and we’re committed to keeping communication open and transparent. You’ll always be informed about the time involved, any recommended services, and the associated costs—no surprises, just clarity and support. It’s a worthwhile investment, because the guidance, organization, and advocacy we provide can save your family time, stress, and uncertainty down the road.

Care management services are not typically covered by insurance. However, at Wayfinder Care Management, we work closely with you to design a plan that fits your family’s needs, priorities, and budget. Our goal is to provide the level of support that will guide you to the outcomes you’re hoping for—whether that’s keeping your loved one safely at home, coordinating a smooth transition, ensuring all aspects of care are managed effectively.

Our services can include:

  • Integrated care coordination across complex healthcare teams – We work alongside you and your care providers to navigate complex needs, ensuring clear communication and a unified plan that keeps everyone aligned and focused on the best outcomes.  
  • Proactive support for safe, sustainable living at home – We assess risks, identify needs, and implement strategies that promote independence and prevent avoidable hospitalizations or emergencies.
  • Expert guidance for caregivers juggling many demands – We support family caregivers balancing the complex realities of daily life, helping to reduce stress, prevent burnout, and provide practical strategies for managing caregiving alongside other responsibilities.
  • Clarity around legal, financial, and long-term care planning – We help families plan ahead with confidence by connecting them to trusted legal and financial professionals and demystifying complex care decisions.  
  • Trusted connections to specialized community resources – We connect families with highly qualified providers who deliver expert medical care and services tailored to complex needs, complementing our ongoing, personalized care coordination and support.  

At Wayfinder Care Management, our certified care managers bring extensive clinical expertise to deliver evidence-based, personalized support for even the most complex care needs. We offer timely, responsive service—often seeing patients the same day—to provide the right care at the right moment.

Because our services aren’t limited to those who are homebound or require skilled care, we can support a wide range of individuals and situations. Our flexible private-pay model allows us to customize care to each family’s unique needs, offering greater choice and convenience throughout the care journey.  

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Her knowledge and expertise were invaluable

but it was her compassion and understanding that truly made a difference.

I want to take a moment to express my heartfelt gratitude to Cat, our Nurse Care Manager, for her exceptional support during the most challenging time for our family. As my mom approached the end of her life, navigating her care became increasingly difficult—not just due to the complexities of the health system, but also because my siblings and I found ourselves with differing opinions about her care. Cat stepped in as a calming and guiding presence. Her knowledge and expertise were invaluable, but it was her compassion and understanding that truly made a difference. She listened to each of our concerns and helped us communicate effectively, ensuring that everyone felt heard. Balancing the emotional weight of losing our mom with the practical aspects of her care is no small feat, and Cat made it manageable.
– Claire O’Brien

As an experienced Certified Nurse Care Manager, I help caregivers and their loved ones navigate the healthcare system, coordinate complex care, and find resources that fit your needs.

Catherine Holland Wayfinder Care Management

Catherine Holland, RN, MBA is a care management professional with over 15 years of experience helping families navigate complex healthcare systems.

A Registered Nurse who also holds an MBA, Catherine blends deep clinical knowledge with a strong understanding of healthcare operations and strategy.

Today, she provides personalized care coordination services that help families feel informed, empowered, and confident in their decisions—whether they’re navigating aging at home or facing a major transition in care.

  • Registered Nurse with a degree from SUNY Brockport
  • MBA from Rochester Institute of Technology
  • Former Vice President of Care Management at Catholic Health
  • Over 15 years of experience bridging clinical care, family needs, and system navigation
  • Specializes in personalized guidance for caregivers and complex cases
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Affiliations

Commission for Case Manager Certification
Greater Rochester Area Partnership For The Elderly (GRAPE)

An invaluable resource


I can’t thank Cat enough! As a busy business owner and parent of four, I rely on her and her team to help manage the complexities of caring for both mine and my spouse’s parents. Wayfinder Care management has been an invaluable resource, making everything so much more manageable!
– Pete Klaus

I learned so much


Don’t wait—call Cat now! You won’t regret it. The initial consultation is free, and I learned so much just from our chat. She’s fantastic!
– Sue Stanwick

In the most caring way


Catherine was a phenomenal help during a very challenging time for me and my family. She not only helped navigate all the options and services available for my mom, she did it in the most caring way. She understood the strain my family was under and also took the time to help us process our emotions. Her compassion will not be forgotten.
– Trish

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How it Works

Learn more about how care management can bring you peace of mind and ensure higher-quality care.

Take the next step and reach out to explore how together we can improve your programs

  • Book your free consultation
  • Schedule your initial assessment
  • Collaboratively build a care plan
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Caregiver Check List

The Caregiver Check List is a practical, compassionate tool to help you stay organized, reduce stress, and feel confident that nothing important is overlooked.

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P.O. Box 243
Macedon, NY 14502

Tel: (585) 281 0067
Fax: (585) 449 9482
Email: cholland@wayfindercm.com

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Wayfinder Care Management logo

P.O. Box 243
Macedon, NY 14502

Tel: (585) 281 0067
Fax: (585) 449 9482
Email: cholland@wayfindercm.com

Links

SERVICES CONTACT PRIVACY POLICY

Follow

FACEBOOK LINKEDIN
GET IN TOUCH